Cyderes incident

My Cyderes Portal Dashboards Unavailable

Major Resolved View vendor source →

Cyderes experienced a major incident on January 30, 2024 affecting Client Portal and Dashboards, lasting 20h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2024, 06:18 PM UTC
Resolved
Jan 31, 2024, 02:26 PM UTC
Duration
20h 8m
Detected by Pingoru
Jan 30, 2024, 06:18 PM UTC

Affected components

Client PortalDashboards

Update timeline

  1. investigating Jan 30, 2024, 06:18 PM UTC

    Cyderes is investigating an issue preventing dashboards from being accessible in the My Cyderes Portal.

  2. monitoring Jan 30, 2024, 06:20 PM UTC

    Access to dashboards in the portal has been restored. Cyderes is continuing to monitor.

  3. resolved Jan 31, 2024, 02:26 PM UTC

    The issue has been resolved.