Cyderes experienced a minor incident on February 15, 2024 affecting Chronicle SOAR (Siemplify), lasting 8h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 15, 2024, 04:06 PM UTC
There is currently a delay in Cyderes processing and triaging alerts due to a backend issue with Cyderes’ third-party SaaS SOAR provider. Cyderes is working with the vendor to remedy the issue and will update Statuspage when further information is available.
- monitoring Feb 15, 2024, 05:08 PM UTC
Cyderes’ third-party SaaS platform’s processing of alerts has returned to normal. Triage and analysis of alerts has returned to normal. Cyderes is working with the vendor to investigate root cause.
- resolved Feb 16, 2024, 12:10 AM UTC
Cyderes’ third-party SOAR platform remains stable. Cyderes will continue working with the vendor to determine root cause for this issue. If an RCA from Cyderes is needed, please contact your assigned Cyderes customer success manager to obtain one.