Cyderes experienced a major incident on February 26, 2024 affecting Chronicle SOAR (Siemplify), lasting 18h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2024, 08:23 PM UTC
There is currently a delay in Cyderes processing and triaging alerts due to a backend issue with Cyderes' third-party SaaS SOAR provider. Cyderes is working with the vendor to remedy the issue and will update Statuspage when further information is available.
- monitoring Feb 26, 2024, 11:05 PM UTC
Cyderes third-party SaaS platform’s processing of alerts returned to normal and has remained stable. Triage and analysis of alerts has returned to normal. Cyderes is continuing to monitor SOAR processing queues and working with the vendor to investigate root cause.
- resolved Feb 27, 2024, 02:52 PM UTC
Cyderes' third-party SOAR platform remains stable. Cyderes will continue working with the vendor to determine root cause for this issue. If an RCA from Cyderes is needed, please contact your assigned Cyderes customer success manager to obtain one.