Cyderes experienced a critical incident on March 28, 2024 affecting Alerting Pipeline, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Alerting Pipeline
Update timeline
- identified Mar 28, 2024, 08:03 PM UTC
Cyderes is currently experiencing an issue with creating cases in our backend ticketing system. We have identified the root cause and are working to remediate. This issue began at 2:40 PM CT.
- resolved Mar 28, 2024, 08:17 PM UTC
Cyderes has resolved the issue with our backend ticketing system. Alert triage has resumed as normal and expected. A small subset of cases were delayed and Cyderes analysts are reviewing to ensure triage. Thank you.