Cyderes experienced a major incident on April 15, 2024 affecting Client Portal, lasting 6h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Client Portal
Update timeline
- investigating Apr 15, 2024, 09:34 AM UTC
Cyderes is currently investigating an ongoing break/fix issue causing access problems to the MyCyderes portal. We will update Statuspage with additional information as soon as we have it.
- resolved Apr 15, 2024, 04:00 PM UTC
Cyderes has resolved the break/fix issue causing access issues for some clients to the MyCyderes portal. If an RCA is needed, please contact your Cyderes customer success manager to retrieve one. Thank you for your patience.