Cyderes experienced a minor incident on October 16, 2023 affecting Client Portal, lasting 20d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2023, 04:39 PM UTC
Cyderes has identified a transient issue that is preventing some users from viewing cases in the Cyderes Portal. Investigation is underway.
- investigating Oct 16, 2023, 09:45 PM UTC
Cyderes Engineering has observed lower rates of errors when viewing cases in the portal. Investigation into the issue is still underway.
- identified Oct 17, 2023, 09:35 PM UTC
The issue has been identified. While Cyderes Engineering implements a fix, there is still the potential that portal users will experience errors when viewing cases. To workaround this, a refresh of the page will solve the issue.
- monitoring Nov 02, 2023, 10:03 PM UTC
A solution for the transient errors in the cases view of the portal has been deployed. Cyderes is continuing to monitor.
- resolved Nov 06, 2023, 04:27 PM UTC
The issue has been resolved.