Cyderes experienced a minor incident on December 11, 2023 affecting Chronicle SOAR (Siemplify), lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2023, 05:30 PM UTC
There is currently a delay in Cyderes processing and triaging alerts due to a backend issue with Cyderes' third-party SaaS SOAR provider. Cyderes is working with the vendor to remedy the issue and will update Statuspage when further information is available.
- investigating Dec 11, 2023, 08:12 PM UTC
We are continuing to investigate this issue.
- investigating Dec 11, 2023, 08:17 PM UTC
The Cyderes SOAR platform has processed through the backlog of alerts as expected after troubleshooting with our SaaS vendor who were able to correct the backend issue on their side. Cyderes continues to monitor the process queue after the hotfix to ensure performance remains consistent.
- monitoring Dec 11, 2023, 08:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2023, 09:00 PM UTC
The Cyderes SOAR platform's performance remains stable after monitoring the vendor's hotfix and queues continue to be processed normally. If you have any questions, please consult your Cyderes Customer Success Manager or open a case on the MyCyderes portal.