Cyderes incident

MyCyderes Portal - Registrar SSL Certificate Issue

Major Resolved View vendor source →

Cyderes experienced a major incident on July 1, 2024 affecting Client Portal, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 01:22 PM UTC
Resolved
Jul 01, 2024, 03:09 PM UTC
Duration
1h 47m
Detected by Pingoru
Jul 01, 2024, 01:22 PM UTC

Affected components

Client Portal

Update timeline

  1. identified Jul 01, 2024, 01:22 PM UTC

    Cyderes has identified an issue impacting my.cyderes.com (the MyCyderes Portal). The issue appears to be related to an SSL Certificate and domain registrar problem. Cyderes is actively engaged with the third-party vendor for resolution. At this time, it appears a workaround may be that Chromium browsers circumvent this issue.

  2. resolved Jul 01, 2024, 03:09 PM UTC

    This incident affecting access to the MyCyderes Portal is now resolved.