Cyderes experienced a major incident on October 10, 2024 affecting Client Portal, lasting 6h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Client Portal
Update timeline
- investigating Oct 10, 2024, 06:55 PM UTC
Cyderes is currently investigating an issue affecting the MyCyderes Customer Portal causing limited access for some users.
- identified Oct 10, 2024, 07:00 PM UTC
The underlying issue to the MyCyderes Portal has been isolated and a fix is being deployed.
- identified Oct 10, 2024, 08:51 PM UTC
Cyderes is continuing to implement the resolution to resolve access issues for the MyCyderes Portal.
- monitoring Oct 10, 2024, 09:59 PM UTC
Cyderes has resolved the underlying issue preventing access to the MyCyderes Customer Portal - we are monitoring traffic and connections to ensure stability.
- resolved Oct 11, 2024, 01:30 AM UTC
Access issues with MyCyderes Portal confirmed resolved, normal operations have resumed.