Cyderes experienced a minor incident on October 25, 2024 affecting Case Notification System, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Case Notification System
Update timeline
- identified Oct 25, 2024, 04:16 PM UTC
SendGrid has an active incident: https://status.sendgrid.com/ Notification emails are not being sent at this time.
- monitoring Oct 25, 2024, 05:09 PM UTC
SendGrid is continuing to work the issue, emails that are deferred are being retried and successfully delivering.
- resolved Oct 25, 2024, 07:52 PM UTC
This incident has been resolved by SendGrid. Cyderes continues to monitor Case Notifications and performance across systems.