Cyderes incident

Cyderes Email and Phone Notification Partial Outage

Major Resolved View vendor source →

Cyderes experienced a major incident on February 13, 2025 affecting Case Notification System, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 10:14 PM UTC
Resolved
Feb 14, 2025, 01:47 AM UTC
Duration
3h 32m
Detected by Pingoru
Feb 13, 2025, 10:14 PM UTC

Affected components

Case Notification System

Update timeline

  1. investigating Feb 13, 2025, 10:14 PM UTC

    Case email and phone notifications are not being sent for some customers at this time. Cyderes is currently investigating. Cases are available as normal in the myCyderes Portal and Ticket System Integrations are not impacted.

  2. identified Feb 13, 2025, 10:52 PM UTC

    The issue has been identified and is a fix is being implemented.

  3. monitoring Feb 13, 2025, 11:24 PM UTC

    The issue has now been resolved for new cases. We are conducting an impact analysis, an update will follow.

  4. resolved Feb 14, 2025, 01:47 AM UTC

    This issue has been resolved.