Cyderes incident

Email and Voice Auto-notification is currently not available.

Major Resolved View vendor source →

Cyderes experienced a major incident on May 13, 2025 affecting Case Notification System and Auto-calling, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 02:05 PM UTC
Resolved
May 13, 2025, 02:24 PM UTC
Duration
18m
Detected by Pingoru
May 13, 2025, 02:05 PM UTC

Affected components

Case Notification SystemAuto-calling

Update timeline

  1. investigating May 13, 2025, 02:05 PM UTC

    We are currently resolving an outage with the auto email and voice notification systems for cases. At the present time email and voice auto-notifications are not available.

  2. resolved May 13, 2025, 02:24 PM UTC

    The issue has been remediated.