Cycode incident

GitLab Webhook Processing Failure Due to Time Format Change

Minor Resolved View vendor source →

Cycode experienced a minor incident on May 4, 2026 affecting EU Environment and API (EU Environment) and 1 more component, lasting 13h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 09:00 PM UTC
Resolved
May 05, 2026, 10:00 AM UTC
Duration
13h
Detected by Pingoru
May 04, 2026, 09:00 PM UTC

Affected components

EU EnvironmentAPI (EU Environment)Application/UI (EU Environment)US EnvironmentAPI (US Environment)Application/UI (US Environment)

Update timeline

  1. investigating May 05, 2026, 11:53 AM UTC

    GitLab recently changed the time format in some of their webhooks, which caused our webhook processing to fail starting at 00:00 IST. As a result, some webhook events were not processed successfully. A fix supporting both the old and new formats was deployed at 13:00 IST.