Issues with Violations and Custom Dashboards (Prod-US)

Update timeline

1. investigating Jul 05, 2026, 07:30 AM UTC

   Status: Investigating Investigating - Issues with Violations and Custom Dashboards (Prod-US) We are currently investigating an issue in our Prod-US environment where violations are failing to load. As a result, custom dashboard panels that rely on violation data may also fail to render or display errors. Our engineering team is actively looking into the root cause, and we will provide updates here as we learn more. We apologize for the inconvenience.

2. monitoring Jul 05, 2026, 08:13 AM UTC

   Status: Monitoring A fix has been deployed for the issues affecting violations and custom dashboards in Prod-US. We are actively monitoring the environment to ensure services are fully restored.

3. monitoring Jul 05, 2026, 09:42 AM UTC

   Status: Monitoring The core issue has been resolved, and violations and custom dashboards should now be working as normal. Our team is actively monitoring the data sync to resolve any remaining discrepancies with newer violations. We will provide a final update once the sync is complete.

4. monitoring Jul 05, 2026, 11:44 AM UTC

   Status: Monitoring We are continuing to monitor the data synchronization process for new violations in the UI. While functionality has been restored, it may take up to 6 hours for all recent data to fully catch up and reflect accurately. We will provide a final update once the synchronization is complete.

5. resolved Jul 05, 2026, 06:54 PM UTC

   Status: Resolved The data synchronization is complete, and all recent violations have successfully populated in the UI. Violations and custom dashboards are functioning normally, and the incident is fully resolved. We appreciate your patience as we worked to restore full service.

6. resolved Jul 17, 2026, 04:56 PM UTC

   Status: Resolved Functionality is fully restored; we are continuing to monitor to ensure everything remains stable.