CyberFOX Outage History

We are currently performing a controlled platform deployment across DNS services, user authentication, agent authentication, and several supporting services. During this deployment, some services may experience intermittent reliability issues for the next approximately two hours. DNS resolution remains our highest priority. We are actively monitoring the platform throughout the deployment and have safeguards in place to detect and address any impact to DNS availability as quickly as possible. We understand the critical role Cyberfox DNS plays in your environment and are treating this deployment with the highest level of care. Our team is monitoring the rollout closely and will provide updates as the deployment progresses. Thank you for your patience while we complete this work.

We are continuing to monitor for any further issues.

Services are recovering and returning to normal. We are continuing to monitor and will post additional updates here if the issue persists.

We’re aware that some customers are experiencing delays with their reports. We’re currently performing a database schema upgrade as part of an ongoing data migration, which may take some time to complete. During this process, some data may appear temporarily missing and reports may be slower than usual. We expect performance to normalize shortly as the migration progresses, and we appreciate your patience while we complete this work. DNS resolver performance is not impacted under any circumstances, as this maintenance is strictly limited to reporting and report ingestion from an isolated queueing pipeline that is fully independent of the resolver subsystem.

Monitoring – A recent Google Chrome update caused some users to experience issues signing into the Password Boss WebApp and/or the Password Boss browser extension. Our team deployed an update today to address this behavior, and you should begin seeing improvements throughout the day. If you are still experiencing problems, please follow the steps below to clear cached data: Troubleshooting Steps - Open the Password Boss WebApp - Right‑click anywhere on the page - Select Inspect - Go to Application - Choose Storage - Click Clear Site Data After clearing the data, reload the WebApp and sign back in. We’ll continue monitoring until fully resolved.