CyberArk Identity Cloud incident

CyberArk Identity Cloud Service Advisory - AD Service Degradation

Minor Resolved View vendor source →

CyberArk Identity Cloud experienced a minor incident on September 20, 2025 affecting pod1202 EMEA, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2025, 05:25 AM UTC
Resolved
Sep 20, 2025, 07:27 AM UTC
Duration
2h 2m
Detected by Pingoru
Sep 20, 2025, 05:25 AM UTC

Affected components

pod1202 EMEA

Update timeline

  1. investigating Sep 20, 2025, 05:25 AM UTC

    Customers on pod1202 may experience failures when logging into or loading the Identity console via the AD service. We are currently investigating this issue. Next update: 30 minutes or upon earlier status change.

  2. identified Sep 20, 2025, 06:06 AM UTC

    The issue has been identified, and we are working to resolve it. Next update: 30 minutes or upon earlier status change.

  3. identified Sep 20, 2025, 06:48 AM UTC

    We are still continuing to work on implementing the fix. Next update: 30 minutes or upon earlier status change.

  4. monitoring Sep 20, 2025, 07:13 AM UTC

    A fix has been implemented, and we are monitoring the results. Next update: 30 minutes or upon status change.

  5. resolved Sep 20, 2025, 07:27 AM UTC

    This incident has been resolved.