Customer.io incident

Some Data Warehouse Sync Exports are unexpectedly failing.

Minor Resolved View vendor source →

Customer.io experienced a minor incident on August 28, 2025, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 08:41 AM UTC
Resolved
Aug 28, 2025, 09:55 AM UTC
Duration
1h 14m
Detected by Pingoru
Aug 28, 2025, 08:41 AM UTC

Update timeline

  1. identified Aug 28, 2025, 08:41 AM UTC

    Our team has identified an issue that has temporarily affected exports from our Data Warehouse Sync feature. No data is lost, and all delayed data will be synced as the issue is resolved. We're currently working on a fix.

  2. monitoring Aug 28, 2025, 09:42 AM UTC

    Our team has released a fix for the issue. We are currently monitoring running exports to confirm the fix.

  3. resolved Aug 28, 2025, 09:55 AM UTC

    The issue has been resolved. Data Warehouse Sync exports are back fully operational.