Customer.io incident

Some customers are experiencing data processing delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on July 15, 2026 affecting Data Processing, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 05:19 PM UTC
Resolved
Jul 15, 2026, 07:46 PM UTC
Duration
2h 26m
Detected by Pingoru
Jul 15, 2026, 05:19 PM UTC

Affected components

Data Processing

Update timeline

  1. investigating Jul 15, 2026, 05:19 PM UTC

    Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.

  2. identified Jul 15, 2026, 05:35 PM UTC

    We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.

  3. monitoring Jul 15, 2026, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 07:46 PM UTC

    This incident is resolved. Thank you for your patience!