Customer.io incident

Some customers are experiencing delays with import processing

Minor Resolved View vendor source →

Customer.io experienced a minor incident on August 28, 2025 affecting Data Processing, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 01:02 PM UTC
Resolved
Aug 28, 2025, 01:56 PM UTC
Duration
54m
Detected by Pingoru
Aug 28, 2025, 01:02 PM UTC

Affected components

Data Processing

Update timeline

  1. investigating Aug 28, 2025, 01:02 PM UTC

    Our engineers have identified that some customers may be experiencing delays with their import processing. This includes both CSV and rETL syncs that import data into workspaces. We're investigating now and will be back with an update soon.

  2. identified Aug 28, 2025, 01:29 PM UTC

    The issue has been identified and we're currently looking into a resolution.

  3. monitoring Aug 28, 2025, 01:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 28, 2025, 01:56 PM UTC

    This incident has been resolved.