Customer.io incident

Some customers in our US region are experiencing delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on September 13, 2025 affecting Data Processing, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2025, 12:18 AM UTC
Resolved
Sep 13, 2025, 12:24 AM UTC
Duration
5m
Detected by Pingoru
Sep 13, 2025, 12:18 AM UTC

Affected components

Data Processing

Update timeline

  1. identified Sep 13, 2025, 12:18 AM UTC

    Our engineers have identified that some customers may be experiencing delays with data processing and message sending. We've identified the issue and will be back with an update soon.

  2. monitoring Sep 13, 2025, 12:20 AM UTC

    We have a resolution in place now, and the backlogs are currently being processed. We'll be back with an update once the issue is all clear.

  3. resolved Sep 13, 2025, 12:24 AM UTC

    This incident has been resolved.