Customer.io incident

Some customers in our US region are experiencing delays

Notice Resolved View vendor source →

Customer.io experienced a notice incident on September 13, 2025, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2025, 02:01 PM UTC
Resolved
Sep 13, 2025, 02:28 PM UTC
Duration
26m
Detected by Pingoru
Sep 13, 2025, 02:01 PM UTC

Update timeline

  1. investigating Sep 13, 2025, 02:01 PM UTC

    We are currently investigating this issue.

  2. identified Sep 13, 2025, 02:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 13, 2025, 02:16 PM UTC

    We have a resolution in place now, and the backlogs are currently being processed. We'll be back with an update once the issue is all clear.

  4. resolved Sep 13, 2025, 02:28 PM UTC

    This incident has been resolved.