Customer.io incident

Some customers in our EU region are experiencing delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on September 26, 2025 affecting Data Processing, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 02:59 PM UTC
Resolved
Sep 26, 2025, 03:44 PM UTC
Duration
45m
Detected by Pingoru
Sep 26, 2025, 02:59 PM UTC

Affected components

Data Processing

Update timeline

  1. identified Sep 26, 2025, 02:59 PM UTC

    We are currently working to resolve this issue, and the UI may be inaccessible for a short time.

  2. monitoring Sep 26, 2025, 03:20 PM UTC

    We have a resolution in place now, and backlogs are currently being processed. We'll be back with an update once the issue is all clear.

  3. resolved Sep 26, 2025, 03:44 PM UTC

    This incident has been resolved.