Customer.io incident

Some customers in our EU region are experiencing delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on September 26, 2025 affecting Data Processing, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 04:17 PM UTC
Resolved
Sep 26, 2025, 04:49 PM UTC
Duration
31m
Detected by Pingoru
Sep 26, 2025, 04:17 PM UTC

Affected components

Data Processing

Update timeline

  1. identified Sep 26, 2025, 04:17 PM UTC

    Our engineers identified an issue that may cause some customers with accounts in our EU may to experience delays with data processing and message sending, as well as UI errors.

  2. monitoring Sep 26, 2025, 04:32 PM UTC

    We have a resolution in place now, and backlogs are currently being processed. We'll be back with an update once the issue is all clear.

  3. resolved Sep 26, 2025, 04:49 PM UTC

    This incident has been resolved.