Customer.io incident

Some customers in the US are experiencing delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on September 30, 2025 affecting Data Processing and Message Sending, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 09:10 PM UTC
Resolved
Sep 30, 2025, 09:20 PM UTC
Duration
9m
Detected by Pingoru
Sep 30, 2025, 09:10 PM UTC

Affected components

Data ProcessingMessage Sending

Update timeline

  1. identified Sep 30, 2025, 09:10 PM UTC

    We have identified an issue that may cause some customers with accounts in the US to experience delays with data processing and message sending, as well as UI errors. We are working on a fix, and services should be back to normal shortly.

  2. monitoring Sep 30, 2025, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2025, 09:20 PM UTC

    This incident has been resolved.