Customer.io incident

Some US customers may be impacted by data delays and UI errors

Minor Resolved View vendor source →

Customer.io experienced a minor incident on October 6, 2025 affecting Data Processing and Management Interface, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 03:10 PM UTC
Resolved
Oct 06, 2025, 03:39 PM UTC
Duration
29m
Detected by Pingoru
Oct 06, 2025, 03:10 PM UTC

Affected components

Data ProcessingManagement Interface

Update timeline

  1. investigating Oct 06, 2025, 03:10 PM UTC

    We are currently investigating an issue that may delay data processing and cause UI errors for some US customers, we do not anticipate any data loss.

  2. monitoring Oct 06, 2025, 03:26 PM UTC

    We have identified the issue and are currently monitoring a fix.

  3. resolved Oct 06, 2025, 03:39 PM UTC

    This incident has been resolved.