Customer.io incident

Delayed Workspace Performance

Minor Resolved View vendor source →

Customer.io experienced a minor incident on October 29, 2025 affecting Data Processing and Message Sending and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 08:02 PM UTC
Resolved
Oct 29, 2025, 08:12 PM UTC
Duration
9m
Detected by Pingoru
Oct 29, 2025, 08:02 PM UTC

Affected components

Data ProcessingMessage SendingManagement Interface

Update timeline

  1. investigating Oct 29, 2025, 08:02 PM UTC

    We are currently investigating an issue where some customer may see delays in data processing and message sending in the US.

  2. monitoring Oct 29, 2025, 08:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 08:12 PM UTC

    This incident has been resolved.