Customer.io incident

Issue preventing some workspaces from loading in the US

Minor Resolved View vendor source →

Customer.io experienced a minor incident on October 31, 2025 affecting Management Interface, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 05:48 PM UTC
Resolved
Oct 31, 2025, 06:12 PM UTC
Duration
23m
Detected by Pingoru
Oct 31, 2025, 05:48 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Oct 31, 2025, 05:48 PM UTC

    We are currently investigating an issue impacting loading of the user interface for some workspaces in the US

  2. identified Oct 31, 2025, 06:01 PM UTC

    The issue has been identified and we are working on a fix

  3. monitoring Oct 31, 2025, 06:06 PM UTC

    A fix has been implementing and we are monitoring the results.

  4. resolved Oct 31, 2025, 06:12 PM UTC

    This incident has been resolved.