Customer.io incident

Code Editor is freezing unexpectedly

Minor Resolved View vendor source →

Customer.io experienced a minor incident on November 5, 2025 affecting Management Interface, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 10:09 AM UTC
Resolved
Nov 05, 2025, 10:29 AM UTC
Duration
20m
Detected by Pingoru
Nov 05, 2025, 10:09 AM UTC

Affected components

Management Interface

Update timeline

  1. investigating Nov 05, 2025, 10:09 AM UTC

    We have received reports of Code Editor emails crashing. Our team is currently investigating

  2. monitoring Nov 05, 2025, 10:25 AM UTC

    Our team has rolled out a fix, and the Code Editor is operational.

  3. resolved Nov 05, 2025, 10:29 AM UTC

    The issue has now been resolved.