Customer.io incident

Trouble loading User Interface in some workspace

Minor Resolved View vendor source →

Customer.io experienced a minor incident on November 24, 2025 affecting Management Interface, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 05:20 PM UTC
Resolved
Nov 24, 2025, 06:15 PM UTC
Duration
54m
Detected by Pingoru
Nov 24, 2025, 05:20 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Nov 24, 2025, 05:20 PM UTC

    We are currently investigating reports loading the User Interface (UI) in some workspaces.

  2. identified Nov 24, 2025, 05:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 24, 2025, 06:15 PM UTC

    The team has released a fix and this incident is now resolved.