Customer.io incident

Intermittent issues loading the in-app message editor.

Minor Resolved View vendor source →

Customer.io experienced a minor incident on December 9, 2025 affecting Management Interface, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 02:20 PM UTC
Resolved
Dec 09, 2025, 03:01 PM UTC
Duration
40m
Detected by Pingoru
Dec 09, 2025, 02:20 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Dec 09, 2025, 02:20 PM UTC

    We are currently investigating an issue preventing the in-app message editor from loading in some accounts.

  2. investigating Dec 09, 2025, 02:21 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 09, 2025, 03:01 PM UTC

    The team has identified the issue and released a fix.