Customer.io incident

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Minor Resolved View vendor source →

Customer.io experienced a minor incident on December 12, 2025 affecting Management Interface, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 05:07 PM UTC
Resolved
Dec 12, 2025, 05:25 PM UTC
Duration
18m
Detected by Pingoru
Dec 12, 2025, 05:07 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Dec 12, 2025, 05:07 PM UTC

    Our engineers are looking into this issue now. We sincerely apologize for the inconvenience.

  2. identified Dec 12, 2025, 05:20 PM UTC

    The issue has been identified and we're working towards a resolution now. Thank you for your patience!

  3. resolved Dec 12, 2025, 05:25 PM UTC

    This incident has been resolved.