Customer.io incident

Customers may be impacted by data delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on December 13, 2025 affecting Data Processing, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2025, 12:06 PM UTC
Resolved
Dec 13, 2025, 01:37 PM UTC
Duration
1h 30m
Detected by Pingoru
Dec 13, 2025, 12:06 PM UTC

Affected components

Data Processing

Update timeline

  1. investigating Dec 13, 2025, 12:06 PM UTC

    We identified a recent change that might cause data delays for some customers in the US. We are currently investigating.

  2. investigating Dec 13, 2025, 12:33 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 13, 2025, 01:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 13, 2025, 01:37 PM UTC

    This incident has been resolved.