Customer.io incident

Issue with downloading exports from our App API

Notice Resolved View vendor source →

Customer.io experienced a notice incident on January 21, 2026, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 08:45 PM UTC
Resolved
Jan 21, 2026, 08:55 PM UTC
Duration
10m
Detected by Pingoru
Jan 21, 2026, 08:45 PM UTC

Update timeline

  1. identified Jan 21, 2026, 08:45 PM UTC

    Our team is aware of and has identified an issue that is causing our App API to return a 500 error when attempting to download custom exports. We're working on getting a resolution in place, and appreciate your patience.

  2. resolved Jan 21, 2026, 08:55 PM UTC

    This incident has been resolved.