Customer.io incident

Some customers are experiencing delays with message sending

Minor Resolved View vendor source →

Customer.io experienced a minor incident on January 28, 2026 affecting Message Sending, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 06:56 PM UTC
Resolved
Jan 28, 2026, 07:26 PM UTC
Duration
29m
Detected by Pingoru
Jan 28, 2026, 06:56 PM UTC

Affected components

Message Sending

Update timeline

  1. investigating Jan 28, 2026, 06:56 PM UTC

    Our engineers are currently investigating an issue where message sending is delayed. We thank you for your patience and will be back with another update as soon as possible.

  2. monitoring Jan 28, 2026, 07:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 28, 2026, 07:26 PM UTC

    This issue is now resolved. We greatly appreciate your patience while we investigated.