Customer.io incident

Reverse ETL syncs may experience delays in US

Notice Resolved View vendor source →

Customer.io experienced a notice incident on February 13, 2026, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 10:42 PM UTC
Resolved
Feb 13, 2026, 11:02 PM UTC
Duration
20m
Detected by Pingoru
Feb 13, 2026, 10:42 PM UTC

Update timeline

  1. identified Feb 13, 2026, 10:42 PM UTC

    A subset of customers in US may experience delays on completing reverse ETL syncs.

  2. monitoring Feb 13, 2026, 10:51 PM UTC

    A fix has been implemented and we are monitoring.

  3. resolved Feb 13, 2026, 11:02 PM UTC

    This incident has been resolved.