Customer.io incident

Domain Verification Currently Unavailable

Minor Resolved View vendor source →

Customer.io experienced a minor incident on March 16, 2026 affecting Management Interface, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 09:30 AM UTC
Resolved
Mar 16, 2026, 09:55 AM UTC
Duration
25m
Detected by Pingoru
Mar 16, 2026, 09:30 AM UTC

Affected components

Management Interface

Update timeline

  1. investigating Mar 16, 2026, 09:30 AM UTC

    Customers are unable to add or edit unverified sending domains.

  2. identified Mar 16, 2026, 09:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 16, 2026, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 16, 2026, 09:55 AM UTC

    The issue has been resolved.