Customer.io experienced a minor incident on April 7, 2026 affecting Data Processing, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Data Processing
Update timeline
- investigating Apr 07, 2026, 04:46 PM UTC
Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!
- investigating Apr 07, 2026, 05:26 PM UTC
We are continuing to investigate this and will be back again as soon as we have an update. Thank you for your continued patience!
- resolved Apr 07, 2026, 08:53 PM UTC
Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!