Customer.io experienced a major incident on April 13, 2026 affecting Management Interface, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Management Interface
Update timeline
- investigating Apr 13, 2026, 06:26 PM UTC
Our team is aware of an issue affecting Integrations with destinations in EU/US. We are looking into this and gathering more details. Data import and export is still working, only the UI is effected.
- identified Apr 13, 2026, 06:28 PM UTC
The issue has been identified in the UI and a fix is being deployed.
- resolved Apr 13, 2026, 06:31 PM UTC
A fix has been deployed and the system's functionality is fully restored.