Customer.io incident

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Notice Resolved View vendor source →

Customer.io experienced a notice incident on April 17, 2026 affecting Data Collection and Data Processing and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 08:07 PM UTC
Resolved
Apr 17, 2026, 08:16 PM UTC
Duration
8m
Detected by Pingoru
Apr 17, 2026, 08:07 PM UTC

Affected components

Data CollectionData ProcessingManagement Interface

Update timeline

  1. investigating Apr 17, 2026, 08:07 PM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2026, 08:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 17, 2026, 08:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 08:16 PM UTC

    This incident has been resolved.