Customer.io incident

Customer.io UI is currently unavailable for some customers

Minor Resolved View vendor source →

Customer.io experienced a minor incident on April 20, 2026 affecting Management Interface, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 04:45 PM UTC
Resolved
Apr 20, 2026, 04:55 PM UTC
Duration
10m
Detected by Pingoru
Apr 20, 2026, 04:45 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Apr 20, 2026, 04:55 PM UTC

    Our engineers are looking into an issue where some workspaces aren't loading as expected. We're working to get this resolved and will post an update soon. Thank you for your patience!

  2. monitoring Apr 20, 2026, 05:03 PM UTC

    The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!

  3. resolved Apr 20, 2026, 05:35 PM UTC

    This incident is now resolved. Thank you for your patience and understanding!