Customer.io incident

Customer.io UI is currently unavailable for some customers

Minor Resolved View vendor source →
Started
Apr 20, 2026, 04:45 PM UTC
Resolved
Apr 20, 2026, 04:55 PM UTC
Duration
10m
Detected by Pingoru
Apr 20, 2026, 04:45 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Apr 20, 2026, 04:55 PM UTC

    Our engineers are looking into an issue where some workspaces aren't loading as expected. We're working to get this resolved and will post an update soon. Thank you for your patience!

  2. monitoring Apr 20, 2026, 05:03 PM UTC

    The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!

  3. resolved Apr 20, 2026, 05:35 PM UTC

    This incident is now resolved. Thank you for your patience and understanding!

Looking to track Customer.io downtime and outages?

Pingoru polls Customer.io's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Customer.io reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Customer.io alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Customer.io for free

5 free monitors · No credit card required