Customer.io incident

AI Agent and LLM Campaign Actions Disruption

Notice Resolved View vendor source →

Customer.io experienced a notice incident on June 9, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2026, 03:49 PM UTC
Resolved
Jun 09, 2026, 04:56 PM UTC
Duration
1h 7m
Detected by Pingoru
Jun 09, 2026, 03:49 PM UTC

Update timeline

  1. investigating Jun 09, 2026, 03:49 PM UTC

    We are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!

  2. identified Jun 09, 2026, 04:33 PM UTC

    Our engineers have identified the issue that is causing disruption. We are working on a resolution and will provide an update shortly. Thank you for your patience.

  3. monitoring Jun 09, 2026, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 09, 2026, 04:56 PM UTC

    This incident has been resolved. Thank you for your patience!