Customer.io incident

Some customers seeing delays setting up Pipelines in new EU workspaces

Customer.io experienced a minor incident on June 5, 2026 affecting Management Interface, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: Jun 05, 2026, 12:30 PM UTC
Resolved: Jun 05, 2026, 01:35 PM UTC
Duration: 1h 4m
Detected by Pingoru: Jun 05, 2026, 12:30 PM UTC

Affected components

Management Interface

Update timeline

investigating Jun 05, 2026, 12:57 PM UTC

We are currently investigating a delay affecting the setup of Pipelines in newly created workspaces in our EU region. Customers creating new workspaces may experience longer than expected wait times before Pipelines become available. Our team is actively working on this and we will post another update shortly. Thank you for your patience.
monitoring Jun 05, 2026, 01:12 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 05, 2026, 01:35 PM UTC

This incident has been resolved.