Customer.io experienced a major incident on June 2, 2026 affecting Management Interface, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Management Interface
Update timeline
- investigating Jun 02, 2026, 09:18 PM UTC
Our team is aware of an issue affecting access to the Customer.io UI. Our team is working to identify the cause.
- monitoring Jun 02, 2026, 09:33 PM UTC
A fix has been deployed for the issue affecting access to the UI. We are monitoring performance and customer feedback.
- identified Jun 02, 2026, 10:25 PM UTC
Our team has identified additional UI-related issues affecting some customers. We are working on a fix now.
- monitoring Jun 02, 2026, 10:43 PM UTC
We have rolled out a fix for the remaining UI-related issues and are watching system behavior closely.
- resolved Jun 02, 2026, 10:57 PM UTC
The issues affecting the UI have been resolved, and the system is functioning normally.