Customer.io incident

Reverse ETL Syncs not being run for some EU Customers

Minor Resolved View vendor source →

Customer.io experienced a minor incident on June 1, 2026 affecting Data Processing, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2026, 11:40 AM UTC
Resolved
Jun 01, 2026, 12:11 PM UTC
Duration
30m
Detected by Pingoru
Jun 01, 2026, 11:40 AM UTC

Affected components

Data Processing

Update timeline

  1. investigating Jun 01, 2026, 11:40 AM UTC

    We are currently investigating an issue affecting Reverse ETL syncs for some EU customers.

  2. monitoring Jun 01, 2026, 11:44 AM UTC

    A fix has been deployed for the issue affecting Reverse ETL syncs in EU workspaces. We are continuing to monitor this.

  3. resolved Jun 01, 2026, 12:11 PM UTC

    We have confirmed that the incident has been resolved and all Reverse ETL syncs are running as expected. Thanks for your patience!