Customer.io incident

Customers in the EU region may experience delays in message sending

Minor Resolved View vendor source →

Customer.io experienced a minor incident on May 25, 2026 affecting Message Sending, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 03:27 PM UTC
Resolved
May 25, 2026, 04:10 PM UTC
Duration
42m
Detected by Pingoru
May 25, 2026, 03:27 PM UTC

Affected components

Message Sending

Update timeline

  1. investigating May 25, 2026, 03:27 PM UTC

    We are currently investigating this issue.

  2. monitoring May 25, 2026, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 25, 2026, 04:10 PM UTC

    This incident has been resolved.