Customer.io incident

Some customers in our EU region may experience errors and delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on May 6, 2026 affecting Data Collection and Data Processing and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 04:00 PM UTC
Resolved
May 06, 2026, 04:26 PM UTC
Duration
25m
Detected by Pingoru
May 06, 2026, 04:00 PM UTC

Affected components

Data CollectionData ProcessingMessage SendingManagement Interface

Update timeline

  1. identified May 06, 2026, 04:00 PM UTC

    Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!

  2. monitoring May 06, 2026, 04:14 PM UTC

    The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!

  3. resolved May 06, 2026, 04:26 PM UTC

    This incident has been resolved.