Customer.io incident
Some customers in our EU region may experience errors and delays
Customer.io experienced a minor incident on May 6, 2026 affecting Data Collection and Data Processing and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 06, 2026, 04:00 PM UTC
Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!
- monitoring May 06, 2026, 04:14 PM UTC
The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!
- resolved May 06, 2026, 04:26 PM UTC
This incident has been resolved.
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