Customer.io incident

Delay in Salesforce & Hubspot data-in integrations

Major Resolved View vendor source →

Customer.io experienced a major incident on April 20, 2026 affecting Data Processing, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 07:52 PM UTC
Resolved
Apr 20, 2026, 08:06 PM UTC
Duration
14m
Detected by Pingoru
Apr 20, 2026, 07:52 PM UTC

Affected components

Data Processing

Update timeline

  1. investigating Apr 20, 2026, 07:52 PM UTC

    We are currently investigating an issue impacting Salesforce and Hubspot data-in integrations in the US region.

  2. monitoring Apr 20, 2026, 08:04 PM UTC

    We have identified the issue, released a fix, and are currently monitoring integrations.

  3. resolved Apr 20, 2026, 08:06 PM UTC

    This incident has been resolved.