Customer.io incident

Infrastructure upgrades to event receivers

Notice Resolved View vendor source →

Customer.io experienced a notice incident on September 22, 2015, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2015, 07:11 AM UTC
Resolved
Sep 22, 2015, 11:00 AM UTC
Duration
3h 48m
Detected by Pingoru
Sep 22, 2015, 07:11 AM UTC

Update timeline

  1. scheduled Sep 22, 2015, 07:11 AM UTC

    We're introducing new infrastructure to make reception of events in our east and west datacenters more reliable. We don't expect any service interruption during the course of the maintenance.

  2. in progress Sep 22, 2015, 09:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. completed Sep 22, 2015, 11:00 AM UTC

    The scheduled maintenance has been completed.