Customer.io experienced a notice incident on June 6, 2016, lasting 23h 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- scheduled Jun 06, 2016, 11:50 AM UTC
Tomorrow at 7AM eastern we will update some of our backend systems. This will require a scheduled downtime of approximately 15 minutes. During this time fly.customer.io (the user interface) will unavailable. All other system components will continue to operate including data collection, and email sending.
- scheduled Jun 07, 2016, 09:59 AM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Jun 07, 2016, 11:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed Jun 07, 2016, 11:15 AM UTC
The scheduled maintenance has been completed.