Curve incident

Issues with Cashback

Minor Resolved View vendor source →

Curve experienced a minor incident on February 23, 2024 affecting In-app Curve functionality, lasting 3d 16h. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2024, 06:30 PM UTC
Resolved
Feb 27, 2024, 11:01 AM UTC
Duration
3d 16h
Detected by Pingoru
Feb 23, 2024, 06:30 PM UTC

Affected components

In-app Curve functionality

Update timeline

  1. investigating Feb 23, 2024, 06:30 PM UTC

    We are currently investigating an issue affecting Cashback retailer selection on upgrade to Black and Metal tiers. We apologise for any inconvenience this will cause you.

  2. monitoring Feb 23, 2024, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results. This will not affect any new customers and any new upgrades or Premium customers. Few customers could still be affected and we continue to check this. We apologise again for all the inconvenience this have caused you.

  3. monitoring Feb 24, 2024, 07:45 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 27, 2024, 11:01 AM UTC

    This incident has now been resolved. We apologize again for all the inconvenience we have caused you.